FAQ

WHY ServaRICA ?

Full Redundancy:

  • All our hardware are fully redundant to eliminate any single point of failure.
  • This redundancy is even done on the most expensive network components such as routers,switches and even SAN storage switches
  • Redundancy didn't stop at hardware, We are managing our own multi-homed network (more than 1 internet provider in case one of them fails, our users shouldn't be affected)
  • and even our storage system is completely redundant. (redundant controllers and all drives are mirrored)
  • Also we can offer High availability VM hosting which will not go offline even if the underlying server goes offline and even the VM itself shouldn't be restarted.

SLA :

All offers include the following monthly SLA

  • 99.9% and above --> normal operation
  • 99.0% and above --> 15% refund of monthly charges
  • 97.0% and above --> 30% refund of monthly charges
  • 95.0% and above --> 50% refund of monthly charges
  • Less than 95% --> 100% refund of monthly charges

Location :

  • We are a Canadian company and all our servers are hosted in Montreal ,Qc
  •   The advantage of this location is that we are so close to US market while we are not under the same laws as the US providers (e.g: PRISM, Tempora and patriot act)

Clean Record :

  • We have been in the business for around 3 years and our "honest" reviews show how we are commented to our customers
  •   99.98% real uptime (using the old architecture, should increase using the new architecture)
  • 64 ms average ping time from all over the word

Technology :

  • XenServer Based VPS (no resource sharing, no overselling, more stability and enterprise features)
  • Servarica Control Panel (all basic operation , MRTG BW graphs)
  • Friendly with application that need kernel module changes such as voip server, proxies etc

Content

I want to Test Download speeds from your live system?

Sure, here is the link http://162.250.190.17/file_100MB.bin

Can I get a test IP to test the ping speed to your servers?

Yes, use this IP to test ping time 162.250.190.17

What Kind of content you allow in your service?

any contents that are considered legal in Canada  is accepted on our service with the exception of

  1. Adult/porno related content (even legal ones are not allowed at all)
  2. IRC servers (we may be a bit permissive for IRC depending ont he use case, please contact us if you intend to use the server for IRC)
  3. public proxy servers (we accept personal and company VPN or proxies servers)
  4. Gambling related sites

Payment

How Long does it take to deliver my product ?

Depend on the order. Usually setting up the VPS is only 10 minutes, But some orders need screening from billing to make sure they are not fraud where order processing in these case can take several hours

I can use X payment method and it is not listed here?

If you have a payment method that is not listed here and you cannot use one of the methods listed here please contact us as we may be able to help you

What payment methods you are accepting?

We  accept Paypal, Payza and all major Credit Cards(VISA, Master Card even prepaid ones). Also we can accept checks sent by mail and bank transfers to our bank account

Citrix XenServer Module

Do you Support Windows VMs Auto provisionning?

Yes currently all windows and Linux auto provision is supported

Is it compatible with XenServer 6 and WHMCS 5.x?

Yes, it is compatible with both of them.

Can I get a free trial before I start using your Xen Module?

Yes you can, just put the following promotion code in the order page “XENICATRIAL”

About Us

Where are you officially registered and located ?

We are registered in Quebec,Canada. All Our Servers are located in our Datacenter in Montreal,Quebec in Canada

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